1.1. A customer can cancel an order by contacting/informing our Customer Care Centre before the product has been shipped. Under these circumstances the customer will be entitled for refund.
1.2. Once the customer’s order has been shipped but is yet to be delivered to the customer, the customer may still cancel the order by contacting our Customer Care Centre. The customer will be eligible for refund only when OK Play receives the ordered item back through courier.
1.3. Unfortunately, an order cannot be cancelled once the product is delivered to the customer.
2. Cancellation Process
2.1. The cancellation request shall be initiated only when the customer contacts our Customer Care Centre and requests for the cancellation of the order. OK Play will ensure a fast, smooth and convenient cancellation process.
2.2. Once the cancellation request is created, the time required to initiate the refund against the product(s) returned to OK Play is a maximum of 1-2 working days. An email for notifying the same shall be sent to customer’s registered email address.
2.3. Despite that the order status shows the product(s) in the customer order as ‘SHIPPED’, the cancellation request shall be processed with our logistics partner. The customer’s refund shall be processed soon after OK Play receives the cancelled products(s) back.
In case of Refund, please refer to our ‘Return and Refund Policy’.
For more information the customer can reach us as at our Customer Care Centre.
Phone: 011 46190095 (Mon-Fri: 9:30 AM to 6:30 PM IST)